Warranty, Returns, & Shipping
Kuda Saddles Australia ABN 97 255 778 955 is the Australian distributor for KUDA SADDLERY & TACK (USA).
Policies: General Terms of Business and Delivery
Warranties: KUDA TACK & SADDLERY (USA) warrants to the original purchaser of a saddle. For 5-years (as long as the original purchaser owns it), Kuda Tack & Saddlery (USA) will cheerfully repair or replace a broken tree. This, of course, provides that the saddle has not been subjected to misuse, negligence or accident. Shipping charges to the US to be paid by the purchaser.
Manufacturing faults and defects are covered by the standard statutory and the stated manufacturer's warranty. Refunds or replacements will be forwarded after the products are returned and have been inspected by KUDA TACK & SADDLERY (USA).
Damage resulting from misuse or neglect of the product is not covered under this warranty. Cosmetic and appearance changes to the natural leather products are a fact of nature and are not covered under this warranty.
Sales & Shipping Information: All prices shown are in Australian dollars. Kuda Saddles Australia accepts direct deposit/internet transfer (zero surcharge), PayPal (3% surcharge), Visa or MasterCard (1.6% surcharge), AMEX or DINERS (2.8% surcharge) & personal cheque. If paying by cheque, shipment will be made after your cheque has been cleared by the banks.
All orders are subject to a 15% non refundable deposit / restocking fee unless otherwise specified. Deposits paid on cancelled orders are non refundable if work on the saddle has begun.
For Custom Orders, please allow 16 weeks approximately from date of order for shipment of items unless otherwise specified. Full payment will be due before the saddle is shipped from the US. It can happen that certain products are back ordered from the manufacturers side, unfortunately that can result in longer waiting times and we apologise sincerely if this should occur.
Please inspect your products upon arrival. Any damage to products also due to shipping must be immediately reported to Kuda Saddles Australia.
Return Policy: A 10 day return policy applies to all new Kuda Flex Saddle orders unless otherwise specified. You are allowed 10 days from arrival date of your new Kuda Flex Saddle at your address for notification of return. Please contact us to discuss any fitting problems or other issues you may encounter with your new saddle before sending the saddle back to us. Failure to contact Kuda Saddles Australia to discuss an issue or an unwillingness to try suggested solutions to create an ideal fit, will incur an automatic restocking fee of 15% of the full purchase price. Once you have discussed the issue with Kuda Saddles Australia, it may be agreed that you return saddle for exchange or refund.
Please note that an exchange/refund can only be given if the saddle and/or accessories are absolutely clean, hair-free, and show no evidence of use. If the products returned show signs of use, Kuda Saddles Australia will withhold the exact amount we will have to give as a discount to the next purchaser, as it will no longer be possible to sell the saddle as new. Shipping on returns must be covered by the purchaser.
Replacements will be forwarded strictly after the products have been returned and have been inspected by Kuda Saddles Australia. If the replacement item is not in stock, it will be ordered in from our supplier. Wait times may apply. Please return the item/s via registered, traceable and insured post only.
There are no returns 'for change of mind' under any circumstances. If the saddle you ordered has customisations that deem the saddle to be a custom order, then no return is possible, except for warranty issues. Examples of customisations are: changes to the saddles basic design (rigging, no horn/horn added) additional tooling, accented leather stitching, 2 tone coloured leather, inset padded seat, Fenders made to specific leg measurements or any changes to the basic design of the saddle. Our $180 trial Fee will be retained from all saddle refunds, along with all postage costs and merchant fees incurred.
MERCHANT FEES Visa/MasterCard 1.6%, PayPal 2.8%, AMEX/Diners 2.8%
Each Equi-Fit Flexible saddle tree comes with a 5-year limited warranty to be free of original defects, in material and workmanship in normal use from the date of purchase. This warranty is expressly limited to the repair or replacement of the saddle tree and KUDA TACK & SADDLERY (USA) shall not be responsible for any consequential damage or loss occasioned by the use of its products. This warranty is void if the saddle is used in a commercial or rental application. Please contact Kuda Saddles Australia prior to any return or warranty service.
KUDA TACK & SADDLERY (USA) warrants its Leather-Flex Tree saddles and tack, to the original purchaser only, to be free of defects in materials and workmanship for one (1) year from the date of purchase. Determination as to whether a product is defective, or is not defective, is determined solely, by KUDA TACK & SADDLERY (USA). Shipping to return a product to KUDA TACK & SADDLERY (USA), for defective determination, is borne by the purchaser. Freight to return the product to the purchaser is borne by KUDA TACK & SADDLERY (USA) IF the saddle has been found to be faulty.
The company will repair or replace, at its sole discretion, any product found by the company to be defective, for use as intended, after return to, and examination by, KUDA TACK & SADDLERY (USA). This LIMITED ONE YEAR WARRANTY does not cover incidental damages or consequential damages caused by misuse, abuse, accident, or neglect caused by any person(s) or thing(s), purchaser’s sole remedy being repair or replacement, at the sole discretion of KUDA TACK & SADDLERY (USA). Functional alteration of any kind, by the purchaser, dealer, or other person(s), to the product specifically voids this warranty. These warranties become null and void if you make any modifications to the saddle.
Exclusive Obligation: The sole and exclusive obligation of Kuda Saddles Australia shall be to accept return of product in the manner and for the period provided above.
Limitation of Liability: Equestrian activities can be extremely enjoyable, but also dangerous. In no event shall Kuda Saddles Australia, Dianne Pascoe or Kuda Saddlery & Tack (USA), be liable for any direct, indirect, punitive, incidental, special, consequential damages, or any damages whatsoever arising out of or connected with the use or misuse of its product(s). Buyer assumes all risks and liability from use of product(s).
Kuda Saddles Australia reserves the right to change the terms, prices, conditions and notices under which their products are offered without notice. Kuda Saddles Australia is not responsible for any misprints or misrepresentation on their publications, including but not limited to advertisement, brochures, verbal and e-mail communications and website.
We at Kuda Saddles Australia would also like to remind you that there are inherent dangers in the sport of riding horses. Under no circumstances will Kuda Saddles Australia be liable for any consequential loss, cost, damage or injury arising from the use of any saddle or tack sold. In using the products, you understand and agree to assume all risks and hazards, including the possibility of injury to your horse, yourself and others, that are inherent in this activity. Please be safe.