ORDERING YOUR NEW KUDA FLEX SADDLE
Ordering the right saddle for your horse and yourself is our highest priority. We are here to help you every step of the way to discuss your requirements and help you choose the best saddle and features for your personal riding needs. Please drop us an email: firstname.lastname@example.org.
If your saddle needs to be made to order, please allow between 10 - 16 weeks for your saddle to arrive. Wait times are highly dependent on the work load of the Kuda Saddle Maker at any given time. Please note that Kuda Flex Saddles are NOT FACTORY MADE SADDLES. Your saddle will be made, start to finish, by one talented Artisan. Quality takes time - please be patient. Our customers tell us that they are most certainly worth the wait!
All Kuda Flex Saddles can be made in your choice of colour, seat style, size and gullet width. Customised saddles generally mean extended wait times, so please take this into consideration.
All orders are confirmed in writing prior to being submitted to Kuda USA. It is HIGHLY recommended that you complete the Saddle Order Form and forward it to us in an email: email@example.com.
Payment can be made via direct deposit (bank details supplied when you are invoiced), PayPal (2.8% Merchant Fee), Visa, MasterCard (1.75% Merchant Fee).
Saddles are made to order and a 50% deposit is required up front, with the balance due when we notify you that your saddle is ready to be shipped from the US.
Requests for updates will not be responded to unless the 16 week ETA has lapsed. Kuda have been negatively affected by Covid-19. Production of the Flex Trees has been slowed down considerable due to delayed supply of materials to make the trees. The saddle maker cannot begin saddles until he has the tree. Also Kuda staff have personally been unwell with Covid-19. They are all working extremely hard to get your saddle made in as reasonable turn-around time as is possible. However ETA has blown out beyond the usual 16 weeks.
All listed prices are in Australian Dollars and are inclusive of GST, all import and international freight costs.
Please make yourself familiar with our return policy before confirming your order.
Your can download an order form here: